Shipping policy

Cookies and Cream Boutique is a global retailer based in Brisbane, Australia. We specialize in delivering high-quality products to customers worldwide. Our commitment to exceptional customer service and fast, reliable shipping ensures a seamless shopping experience for all our clients.

Processing and Postage

All orders are processed within 1-3 business days.

Cookies and Cream Boutique Delivery times are estimates only. 

Customers receive a tracking number for all domestic and international orders upon dispatch.

All orders are dispatched with Signature on Delivery method. 

Cookies and Cream Boutique does not take any responsibility for any item once they are dispatched.

Cookies and Cream Boutique does not take any responsibility for any item damaged, lost or stolen packages in transit.

Special Requests

Customers are encouraged to contact us at info@cookiesandcreamboutique.com.au for orders needed by a specific date. We strive to accommodate special requests and urgent deliveries whenever possible.

Domestic Shipping (Australia)

 

Standard Shipping

 

Express Domestic Shipping

All domestic express delivery is subject to the delivery address within the Australia Post Express Post Network.

All domestic express shipping has a flat rate of $15

International Shipping

All international orders are shipped via Australia Post with a flat rate of $27.95

Estimated delivery time: 7-10 business days from dispatch.

Duties and Taxes

In some regions, recipients may be responsible for any duty or sales tax incurred for parcels sent overseas.

Cookies and Cream Boutique is not responsible for any international duty or sales tax. It is up to the customer to check their country's policy.

Contact Information

For any inquiries, special requests, or additional information, customers can contact us at info@cookiesandcreamboutique.com.au. We are always happy to assist and ensure a pleasant shopping experience.